
Pre-orders:
Items are made by hand and can take anywhere from 2-6 months to complete depending on the complexity of each design or issues that could arise during manufacturing.
Refunds:
All sales are final with a few exceptions including but not limited to, items that are not in the same condition as described per our "Grading Guide", customers receiving the wrong item or other special circumstances. Each purchase will be reviewed on a case by case basis.
Additionally, please contact us if you are not happy with your purchase.
No pin is perfect as they are handmade items, small variances might occur which include: slight color shifts, small scratches on plating, underfills. Below is how we determine the grade for each of our pins.
Grading Guide:
F1: Pins with minor issues. Small underfills or overfills that are only visible in direct light, very minor plating issues, minor plating flecks in the enamel. None of these flaws detract from the pin itself.
F2: Pins with some flaws that are more noticeable. Pricks in the enamel, plating flecks, more visible underfills or overfills, plating inconsistencies, slightly misaligned screen printing.
F3: Pins with major flaws. Bigger plating flecks on enamel, colors mistakes, scratched plating, loose posts, major screen printing misalignment.
Shipping:
Orders, once items are in stock, might take 3-5 days to fulfill. Transit can take anywhere from 1-8 days to arrive depending on the time of year, service selected, unprecedented delays or other events.
Customers are highly encouraged to insure their purchases by selecting USPS Priority Mail upon checkout.
If you have any questions, please fill out our contact form and we will get back to you in short order.
Warm Regards,
The Designs by Andromeda Team